FAQ's

We have Introduced the below Payment Methods:

Cash on Delivery

Bank Transfer

Visa/Master Card 

Please check for the following Reasons

The card may be expired: check that your card is not past its expiry date.

You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.

You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

The Billing Information provided is 100% Secured. During Billing, the Customer will be Redirected to the Bank’s Payment Page where they will be updating the information, this information would not be saved on Charcoal’s Website.

No, Only the billed amount will be charged, no extra charges will be deducted from the Customer.

Please Contact your Bank for this issue, you can also notify us by Contacting us customercare@charcoal.com.pk