Thank you for the feedback email.
I recently made several online purchases of pants and shirts, which should be reflected in my spending records. However, I had a very disappointing experience when I visited your local shop at Chain-One Road, Faisalabad, for a size change and alteration. The staff seemed uninterested in helping me and refused to assist. I was even directed to visit another shop at Galaxy Mall, and they told me there was no stock for me at the chain-one branch despite seeing several suitable items there. I felt bad when I heard there they lost commission due to an online purchase, and that's why they are interested in dealing and directed me to visit another shop.
Additionally, one of your sales representatives at the chain-one branch altered my pants roughly, which led me to seek out a local tailor for proper adjustments.
As a result of this experience, I have decided to take my business elsewhere and have since started shopping at Uniworth and Diners, where I have received much better service.
Regards,
Zubair
03346513410