Return & Exchange Policy

Charcoal strives for customer satisfaction. The policy written below is applied to all products that are purchased online via the website.

  • A product/item purchased from our online shop can EXCHANGED any other Charcoal retail outlets.
  • Limited Edition Shirt, can only be EXCHANGED from Online.
  • The customer will be responsible for shipment costs of return.
  • Make sure the product you are returning/exchanging is intact with all tags.
  • All products/items purchased online can be exchanged within 10 days with the conditions mentioned below.
  • The product /item received has a manufacturing defect or an incorrect style or size, at the time of delivery.
  • The product or item does not match with original specification.

Please Read the Following Procedure or Refund/ Exchange to avoid any Confusion!

  • Prior to shipping the return to Charcoal, you will need to notify us within 3 days by calling us at +92 345 - 4663833 or by writing us at onlinesales@charcoal.com.pk.
  • After approval of your request, the company will refund your amount through your bank. You will be credited for product (s)/ item(s) cost.
  • Shipping and handling costs are not refundable. Please allow us two weeks for the processing of the refund.
  • Articles purchased on β€œSALE" are not exchangeable/refundable.
  • Perfumes are not Exchangeable and Returnable,

NOTE: Free delivery is only applicable for one time only. If you miss your order delivery. Upon redelivery, charges of delivery will be charged. Exchange is applicable one time only