Shipping Policy

• Charcoal is not responsible for non-shipment of ordered product due to in availability of stock. Order verification is not considered to be order confirmation.
• It is the customer responsibility to provides us correct address and phone number at the time of booking.
• Charcoal management team retains the right to change return and exchange policy at any time without any notice.
• Charcoal has aims to provide best possible services to processes orders as quickly as possible. Despite our tries some orders takes more time.

Note: our logistics partner required 1 additional working day for delivery. However this time required may varies depending on range of factors .