Thank you for shopping with Charcoal. This Shipping Policy explains how we process, dispatch, and deliver your orders, including estimated delivery times, order verification requirements, and important shipping conditions.

Order Processing

All orders placed through our website are subject to stock availability, order verification, and payment confirmation.

Order verification does not constitute final order confirmation. Charcoal aims to process and dispatch confirmed orders as quickly as possible.

Orders awaiting payment confirmation or verification cannot be held indefinitely. We reserve the right to cancel orders that remain unconfirmed.

Shipping Methods & Delivery Times

Standard delivery typically takes 4–5 working days after order confirmation.

Delivery timelines may vary depending on your location, courier service availability, and other operational factors.

Our logistics partners may require an additional working day to complete delivery.

Please note that estimated delivery times are not guaranteed and may be affected by unforeseen circumstances, courier delays, or stock availability.

Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination and available shipping options.

Order Tracking

Where tracking services are available, customers may receive shipment updates or tracking information through email or whatsapp once their orders have been dispatched.

Tracking updates are subject to the systems and availability of our logistics partners.

Shipping Destinations

Charcoal delivers orders to locations within Pakistan, subject to courier service availability.

Delivery availability and estimated timelines may vary depending on your location.

Address Accuracy

Customers are responsible for providing complete and accurate delivery addresses and valid contact numbers when placing an order.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

If you need to update your delivery details, please contact our customer support team as soon as possible.

Lost, Damaged, or Delayed Packages

If your order is delayed, damaged, or has not arrived within the expected delivery period, please contact our customer support team for assistance.

We will review the issue and coordinate with the relevant logistics partner where necessary.

Charcoal shall not be responsible for delays or non-shipment resulting from stock unavailability or unforeseen circumstances beyond our reasonable control, subject to applicable law.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Changes or cancellations may be accommodated before an order has been dispatched, depending on its processing status.

Once an order has been shipped, modifications or cancellations may no longer be possible.

Charcoal reserves the right to cancel orders that remain unconfirmed due to pending payment verification or other order verification requirements.

Eligible refunds for cancelled prepaid orders will be processed according to our Refund Policy.

Policy Updates

Charcoal reserves the right to update its Shipping, Return, and Exchange Policies from time to time.

Any revisions will be published on our website and will apply in accordance with applicable laws.

Questions?

For questions about shipping, delivery times, or your order status, contact our customer support team at onlinesales@charcoal.com.pk or visit our Contact Information page.