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Actual product color may vary slightly from the image.

Charcoal strives for customer satisfaction. The policy written below is applied to all products that are purchased online via the website.

• A product/item purchased from our online shop can EXCHANGED any other Charcoal retail outlets.
• Limited Edition Shirt, can only be EXCHANGED from Online.
• The customer will be responsible for both side shipment cost for exchange only.
• Make sure the product you are returning/exchanging is intact with all tags.
• All products/items purchased online can be exchanged within 10 days with the conditions mentioned below.
• The product /item received has a manufacturing defect or an incorrect style or size, at the time of delivery.
• The product or item does not match with original specification.

Please Read the Following Procedure or Refund/ Exchange to avoid any Confusion!

• Prior to shipping the return to Charcoal, you will need to notify us within 3 days by calling us at +92 345 - 4663833 or by writing us at onlinesales@charcoal.com.pk.
• After approval of your request, the company will refund your amount through your bank. You will be credited for product (s)/ item(s) cost.
• Shipping and handling costs are not refundable. Please allow us two weeks for the processing of the refund.
• Articles purchased on “SALE" are not exchangeable/refundable.
• Perfumes are not Exchangeable and Returnable,

NOTE: Free delivery is only applicable for one time only. If you miss your order delivery. Upon redelivery, charges of delivery will be charged. Exchange is applicable one time only

The order can be cancelled by customer any time before the order is processed. Once the order is shipped return and exchange policy will be applied. Charcoal has the rights for the cancellation of order at any stage or at any time during the processing of order due to any condition that seems necessary and will not bear any damages suffered due to non-fulfillment of said order.

• Charcoal is not responsible for non-shipment of ordered product due to in availability of stock. Order verification is not considered to be order confirmation.
• It is the customer responsibility to provides us correct address and phone number at the time of booking.
• Charcoal management team retains the right to change return and exchange policy at any time without any notice.
• Charcoal has aims to provide best possible services to processes orders as quickly as possible. Despite our tries some orders takes more time.

Note: our logistics partner required 1 additional working day for delivery. However this time required may varies depending on range of factors .