The customer will be responsible for shipment costs of return Make sure the product you are returning/ exchange is intact with all tags All product / item purchased online can be exchanged within 10 days with below mention conditions. o The product /item received has manufacturing defect or an incorrect style or size, at the time of delivery.
o The product or item does not match with original specification, or the product found to be not the same as you had actually purchased Prior to shipping the return to Charcoal, you will need to notify us within 3 days by calling us at +92 311 6334445 or by writing us at onlinesales@charcoal.com.pk. After approval of your request, the company will refund your amount through your bank. You will be credited for the cost of product (s)/ item(s) Articles purchased on “SALE" can be exchanged and replaced, but can't be returned. And customer will bear the delivery charges. Moreover, “SALE" articles can only be exchanged at the online store not on outlets
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